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CUSTOMER SERVICE

Welcome to G'Lores Customer Service

 

At G'Lores, your health, beauty, and satisfaction are our top priorities. Whether you have a question about a product, need help tracking your order, or just want some skincare advice, our team is here to help!

How to Reach Us


📧 By Email For order inquiries, product questions, or support, drop us a line at: mysupport.glore@gmail.com
We aim to respond to all emails within 24 hours (excluding weekends and Bank Holidays).


💬 Live Chat Need a quick answer? Click the chat bubble in the bottom right corner of your screen. Available Monday to Friday, from **** to **** GMT.


📝 Contact Form You can also leave us a message directly through our website by filling out the form below. 

Contact us

CHAT WITH US​

Representatives and Beauty
Advisors are available:

MON-SUN: 8am - 9pm PT

FREQUENTLY ASKED QUESTIONS

Quick Help & FAQ

Before reaching out, you might find a quick answer to your question below:

  • Where is my order? Once your order is shipped, you will receive an email with a DHL tracking link. You can track your package directly through that link or by logging into your G'Lores account.

  • What are your shipping times? We offer DHL Free Shipping (3 - 8 business days) and DHL Express Shipping (2 - 5 business days).

  • Can I change or cancel my order? We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us via email or live chat within [1 hour] of placing it.

  • Do you accept returns? Yes, we accept returns on unused and unopened products within [14/30] days of delivery due to hygiene and health regulations. For more details, please visit our Shipping & Returns Policy.

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Our Operating Hours

Monday – Friday: [09:00 – 17:00] GMT Saturday – Sunday: Closed (but you can always leave an email!)

Thank you for choosing G'Lores. We look forward to taking care of you!

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